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@FrankEliason’s Four Tips on Using Twitter for #CustomerService
Thanks to PR Daily publisher Mark Ragan for posting his conversation with former @ComcastCares social media guru, Frank Eliason, who’s now a senior vice president with Citi, on how to use Twitter for...
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Pa. Gov. Tom Corbett Takes Charge of Penn State Mess
There is really nothing happy in Happy Valley these days. Children have been brutalized. The truth has been concealed. Administrators have perjured themselves. And for the first time since 1965,...
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Brownback Wrestles With Pig; Facts Don’t Keep Him From Getting Muddy
George Bernard Shaw once said, “Never wrestle with a pig. You get all muddy and the pig enjoys it.” (I’m paraphrasing.) Kansas Gov. Sam Brownback would have been well-served to follow such advice, and...
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The Trouble With Kids Today
Does when you were born affect the way you feel about brands? And do recent economic and demographic trends have an impact on communications crises? I don’t know the answers to these questions, but a...
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Don’t Forget to Think When Crisis Strikes
Rick Amme has an excellent piece in yesterday’s Ragan.com newsletter that I recommend highly. In “[Nine] Popular Crisis Responses that Don’t Always Work,” Amme correctly points out 1) just because you...
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